Following the devastating bushfires across Victoria, many individuals, families and communities are facing ongoing uncertainty, disruption and distress. Alongside the immediate impacts, the continued threat of bushfires has created an urgent need for clear information, practical support and timely assistance, particularly for people navigating the Commonwealth assistance payments available through Centrelink.
Social Security Rights Victoria (SSRV), a service of Holstep Health, is here to support community workers and frontline services responding to bushfire impacts. We understand that workers are often the first point of contact for people seeking help, and that navigating disaster-related payments and social security systems can be complex and time-critical.
Our free Worker Help Line 03 9481 0655 or 1800 094 164 provides access to specialist SSRV lawyers who can offer information, guidance and secondary consultation on bushfire-related social security issues. This includes support with disaster payments, Centrelink processes, eligibility questions, and responding to issues that may arise during or after a disaster. The helpline is designed to support workers so they can confidently assist the people and communities they serve.
In addition to the Worker Help Line, SSRV has developed a practical fact sheet which outlines key payments, common challenges, and useful considerations when supporting people affected by bushfires, helping workers provide informed, timely and trauma-aware assistance.
At times of crisis, access to clear, reliable information is critical. SSRV is committed to supporting workers and communities across Victoria by providing specialist expertise, practical resources and compassionate support during and after bushfire events.
For further information, to access the Worker Help Line 03 9481 0655 or 1800 094 164
