Legal assistance

I need legal help

Social Security Rights Victoria (SSRV) provides a range of legal and other assistance services.

General Advice Line

Monday – Thursday, 9.30am – 12.30pm

During COVID-19: 0419 793 652
Ph: 03 9481 0355 Rural Callers: 1800 094 164

Initial legal information and advice is usually provided by telephone via the General Advice Line.

We do not provide initial legal information and advice by email. Email inquiries will generally be referred to the General Advice Line.

We do understand that calling is difficult for some people. If this is the case, you can send SSRV a message and we will get in touch to see how we might be able to best communicate with you to provide assistance.

People contact SSRV about, but not limited to, the following types of issues:

  • eligibility for a payment
  • circumstances where someone would normally not be eligible
  • compliance requirements, including income reporting, mutual obligation and program of support
  • cancellation or refusal of application for a Centrelink payment or benefit
  • membership of couple issues
  • income and assets
  • debts and repayment
Casework and representation

SSRV lawyers provide a range of further legal assistance services such as assessment of documentation and decisions, negotiation with Centrelink and providing representation at the Administrative Appeals Tribunal hearings. This assistance is subject to guidelines and availability of resources.

Fact sheets and useful links

Visit the Resource Centre section of this website to view factsheets that may help you to understand your rights and obligations, and to resolve some problems with Centrelink.

This section also includes links to other useful resources and organisations.

Help with the Disability Support Pension

SSRV has created an online resource to help applicants access the Disability Support Pension (DSP): DSP Help.

DSP Help includes information about:

  • What the DSP is and what eligibility criteria must be met
  • How the DSP is assessed
  • How to gather medical evidence to support an application
  • How to apply for the DSP
  • What to do if your application is rejected

DSP Help includes a medical evidence chatbot. This can be used to generate a personalised Medical Evidence Kit you can take to your doctors/specialists to assist them in supporting your application with medical evidence.

Bushfire Legal Support

Guidelines for Bushfire Legal Support are here.

We welcome feedback and will deal with complaints in an open and fair way. In order to provide legal advice and assistance, we will need to ask you for some personal information. Protecting your privacy and personal information is an important part of how we manage our services. Social Security Rights Victoria has obligations and you have rights under privacy law.

Eligibility for assistance

SSRV lawyers provide a range of further legal assistance services. This assistance is subject to guidelines and availability of resources.

Privacy policy obligations

Protecting your privacy and personal information is an important part of how we manage our services. Social Security Rights Victoria has obligations and you have rights under privacy law.

Feedback & complaints

We welcome feedback and will deal with complaints in an open and fair way.