SSRV receives funding from the Victorian Legal Services Board and Commissioner Grants Program to deliver an online resource that helps people with Centrelink debts and overpayments. Building on what we learned developing DSP Help, SSRV has used a human-centred design process to develop a series of fact sheets.
Social Security Debt Help aims to help people understand Centrelink debts and overpayments, the options they have to address a debt, and where and how to get help if they or someone they know has a debt.
Centrelink debts can be complex. If you decide to challenge a debt there are risks you need to be aware of. We recommend seeking legal advice before challenging a Centrelink debt.
Fact sheets to help can be found below.
What are Centrelink debts?
Why they are raised and Centrelink’s powers to recover money from you.
What happens if I have my debt reviewed?
The process and what a reviewer will consider and decide.
How do I pay back a Centrelink debt?
Steps to help you understand what to do.
What do I do if Centrelink
does not respond?
Options when Centrelink fails to make a decision.
How do I request a review of a Centrelink debt?
If you’ve decided you want your debt reviewed, this information will help you start that process.
Centrelink and Family Violence
Tips and common issues for working with family violence victim/survivors
