Need legal help?
Social Security Rights Victoria (SSRV) is a community legal centre that provides free legal services in relation to Social Security and Centrelink matters to people across Victoria.
Intake Assistance Line
Monday – Thursday
9am-4pm
Telephone: (03) 9481 0355
What to expect when you contact our Intake Line
When you call SSRV, a staff member will:
- speak to you about the reason for your call
- obtain information from you that will help us assess whether and how we can help
We are unable to provide legal advice when you first contact SSRV.
Worker Help Line (now part of ASSIST, the national helpline for community workers)
Monday – Friday
9.00am – 5.00pm
Telephone: 03 9481 0655
What to expect when you contact ASSIST
When you call ASSIST, a social security specialist from an Economic Justice Australia member centre will answer your call and provide information or referral support.
If you are calling from Victoria, it is most likely that your call will be answered by SSRV.
You will be asked to confirm that you are a community worker before any information is provided to you.
Other options for help
Victorian Legal Aid: 1300 792 387
If you live in the Geelong area, Barwon Community Legal Service also provides assistance with Centrelink issues.
Telephone: 03 5221 4744 / 1300 430 599
If you live outside of Victoria, you can find out about similar services in your state or territory by visiting the Economic Justice Australia website.
Need help contacting SSRV?
Interpreters
If you do not speak or understand English well, using an interpreter could help.
You can access an interpreter by calling the Translating and Interpreting Service (TIS) on 131 450. You can then ask the TIS operator to call us.
National Relay Service
Social Security Rights Victoria welcomes calls through the National Relay Service, if you are deaf, have a hearing impairment and/or a speech impairment. Choose your access option (information here) and provide our phone number (03) 94810355 when asked by the Relay Officer.
