Every day, Centrelink makes thousands of decisions about payments, debts and other matters governed by the Social Security Act 1991. The number of decisions also increases significantly in the aftermath of a disaster.
Sometimes Centrelink gets these decisions wrong. Any decision can be appealed at no cost through a process conducted by an Authorised Review Officer.
If you aren’t happy with the review officer’s decision, this can also be appealed at no cost, to the Administrative Appeals Tribunal.
Economic Justice Australia has published more detail about this.