Disasters, including bushfires, floods, storms, and pandemics, are declared in Victoria between six and ten times every year. Disasters can profoundly impact people’s finances and their life circumstances. Disasters can also lead to new applications for social security payments and may also affect existing payments.
SSRV’s analysis and case work indicate that disasters can be a direct or indirect cause of disputes with Centrelink about social security payment eligibility, payment amounts, debts, mutual obligations and other administrative issues.
For example:
- If you change your address because your home has been damaged by flood, storm or bushfire, your changed domestic arrangements may impact social security payments you are eligible for or already receiving.
- You may become a client of Centrelink for the first time in the aftermath of a disaster and be unclear about your rights and obligations.
- You may experience difficulty in meeting your mutual obligations due to disaster-related circumstances.
Our community lawyers can speak with you, or your community worker, about disaster-related social security legal issues.
Legal Assistance Line
Monday – Thursday
10am-1pm and 2pm-4pm
Telephone: 03 9481 0355
Worker Help Line
Monday – Friday
9.00am – 5.00pm
Telephone: 03 9481 0655
Rural callers
Telephone: 1800 094 164
More information
We have created a series of articles and videos to raise awareness of disaster-related social security legal issues, and assist you to be more resilient to disasters, especially where your relationship with Centrelink is concerned:
Did you know? – Information about disasters and Centrelink issues
