DSP Help: leveraging the learnings

When DSP Help was launched in 2020, it was a real game-changer. Using human-centred design and technology, DSP Help is an online tool that has been an invaluable resource that applicants, support workers, health workers and others can use to better understand the Disability Support Pension (DSP) application and appeals processes and gather medical information to support applications.

“When I finished using DSP Help, I started crying,” one DSP Help user told us. “The same, drip-fed information that I gathered over my two-year process applying and reapplying for the DSP, I got in just 10 minutes.”

Given the positive impact DSP Help has made, we’re now looking at how we can leverage the learnings and technology to better assist others.

As part of a new project, we’ll be using everything we learned from DSP Help to address another major issue about which people seek advice and assistance from SSRV, Centrelink debts and overpayments.

We’re currently in the planning and design stages of the project, and as we progress, we’ll have more information to share. 

We’ll also be reaching out to people who have used our service to be part of the consultation process. If you already know you’d like to be involved – or just want to chat about the project generally – please reach out. 

We’d love to hear your thoughts and obtain your input. You can call us on 03 9481 0355 and ask for Veronica, who will be leading the project, or send us an email at info@ssrv.org.au.

SSRV gratefully acknowledges funding provided by the Victorian Legal Services Board and Commissioner Grants Program for these projects.

Skip to content