Social Security Rights Victoria is excited to announce that from 1 July 2025 it became a program within Holstep Health. The new arrangement aims to strengthen, sustain and extend the delivery of specialist statewide social security legal services. It will also extend Holstep Health’s reach across Victoria and it’s service offerings to the community.
This change will ensure continued and improved services to vulnerable and disadvantaged Victorians, those who support them, other professionals and the legal centre teams who provide these services.
Social Security Rights Victoria’s high impact team assist people with issues including:
- Eligibility for pensions and allowances
- Refusal, variations, suspension and cancellation of payments
- Overpayments and debts raised by Centrelink
- Appealing Centrelink decisions
- Intersection between social security matters and issues such as the impact of family violence or of disasters.
Holstep Health offers a wide range of health, social care, and legal services throughout Victoria. The local legal program, West Heidelberg Community Legal, has a long history of helping disadvantaged community members through free, accessible legal help and were the first community health-justice partnership in Australia.
With Social Security Rights Victoria now part of Holstep Health, we hope to reach even more people—statewide—who are facing challenges with their income support or social security.
We’re excited about the joining up of Social Security Rights Victoria with Holstep Health and how this will build on a commitment to holistic care that supports every aspect of health and wellbeing — physical, mental, social, financial, and legal.
What this means for you?
Social Security Rights Victoria will continue to offer its range of services.
Anyone in Victoria can contact Social Security Rights Victoria for free information and advice about Centrelink and social security issues. More intensive assistance and representation services are subject to eligibility guidelines.
If you are an existing client or service user, you can get the same service, the same way, on the same phone number, from the same expert team.
How do I contact SSRV?
You can call SSRV on the same numbers
- Legal Assistance Line (03) 9481 0355
- Worker Help Line (03) 9481 0655.
- Or send an enquiry from the website.
The websites remain the same
What has changed?
There are no changes to the helpful service you receive. Social Security Rights Victoria is now a program of Holstep Health rather than an independent organisation. You can view this video for more information about Social Security Rights Victoria:
